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New Rock Ordering FAQ

Current production times for New Rock footwear, bags & accessories: Approx 45 Working Days.

SIZING

IMPORTANT: I highly recommend checking the measurements (highlighted in pink on the size guide of every listing) rather than relying on the size converter.

If you need any assistance please e-mail me, i'm happy to help! support@midnightrose-emporium.com

ORDERING

New Rock boots are not carried as regular stock. Once your order is placed with Midnight Rose Emporium, your boots are ordered from New Rock directly.

Shipping times will vary as some pairs are often in stock with New Rock and ready for immediate shipping, others are made to order with a manufacturing time of approximately 45 days.

Please allow up to around 4-6 weeks for your New Rock shoes or boots to be delivered! You will be updated on the status and estimated shipping date of your order.

 

Shipping;

When your boots are dispatched you will receive a shipment notification and the tracking will be updated as soon as i have the information from New Rock. Once shipped, you will usually receive your order within 48 hours.

CUSTOMERS OUTSIDE THE UK:

Please be aware of any import duties & taxes to your country when ordering, Midnight Rose Emporium is not responsible for any charges you incur. 

It is not possible to deliver to PO Box addresses! If you submit an order with a PO Box address as the delivery address you will be contacted for an alternative.

Returns;

If you need to return a New Rock item, you must notify me within 7 days of receiving your order so i can start the returns process with New Rock. If you need to exchange footwear for a different size, please provide the required size with your order number to: support@midnightrose-emporium.com

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PAYMENT PLANS are available on New Rock boots, shoes & accessories! See the link below for more info on payment plans, or pop me an email to discuss a plan.