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Returns

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Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.*

*EXCLUDING CUSTOM MADE ITEMS.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [Midnight Rose Emporium, 41 Brecon Rise, Pant, Merthyr Tydfil, Cf48 2BW. support@midnightrose-emporium.com]

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Midnight Rose Emporium.

Refunds will be issued as soon as the item has been received from the customer, and can take around 7-10 days to clear back into your account, depending on payment method and your bank.

Returning Custom Boots or Shoes:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Midnight Rose Emporium. In this case, please refer to the returns section of this document.

Contact Details:

Midnight Rose Emporium

41 Brecon Rise, Pant, Merthyr Tydfil, Cf48 2BW

support@midnightrose-emporium.com

Last edited: October 2018