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Shipping

Midnight Rose Emporium offers WORLDWIDE Shipping!


UK Customers

All in stock items are posted in 1-3 working days (usually the next working day). Items are in stock unless otherwise stated on the individual listing.

All items with a value of over £10 are sent via a trackable courier service which will usually require a signature upon delivery. If you have a safe place for your parcel to be left if you're not home please make a note of it with your order.

As soon as your order is dispatched you will receive an e-mail notification with your tracking  information.

Customers outside the UK

You now have the option to visit an international version of the website, where you can shop in your own language and currency, this will also give you some different shipping options which are handled by a parcel forwarding service, approximate shipping times will be listed with the different options at checkout.

If you order through an international version of my website you may see a UK shipping address on your shipping notification - this is normal! Your order is sent to a UK shipping hub where it is forwarded on to you, this means i can offer cheaper shipping rates.

All in stock items are posted in 1-3 working days (usually the next working day). Items are in stock unless otherwise stated on the individual listing.

All items with a value over £10 are sent via a trackable service which will usually require a signature upon delivery. 

As soon as your order is dispatched you will receive an e-mail notification.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer's responsibility and will not be reimbursed by Midnight Rose Emporium.

Any large items cannot be delivered to PO Box addresses. Only small ornaments, purses and jewellery are able to be delivered to PO Boxes, if you're unsure if your order will be able to be delivered to your PO Box, please email me first.

If you supply a PO Box shipping address for large items, ornaments, boots, etc you will be contacted and asked to supply an alternative delivery address. 

It is the customer's responsibility to check items they are purchasing are not prohibited by their country's customs rules and regulations.

Shipping Costs

UK shipping is free on all items! I currently use My Hermes, UPS & Royal Mail.

Europe

Prices start from £5.70 for small items.

Medium sized ornaments from £13.55

Large items from £23.00

Shipping costs will vary depending on the total weight of your order.

Rest of World

Prices start from £6.00 for small items.

Medium sized ornaments from £17.70

Large items from £34.00

Shipping costs will vary depending on the total weight of your order.

Reduced shipping costs are available when ordering through an international version of my website.

 

Footwear Shipping

Most footwear is shipped directly from the manufacturers, average shipment times will be displayed on individual listings, but as a rough guide..

New Rock - 'In Stock' footwear/bags are usually shipped within 48 hours. Some items are made to order, this will be stated on the listings with a current production time.

Pleaser USA/Hades - My supplier orders from Pleaser USA twice a week, and Hades once a week. In stock footwear is shipped within 7-14 days. If a particular size or style is out of stock, you will be notified and given an approximate shipping date.

Steelground - Steelground footwear is made to order, with a production time of approximately 6-12 weeks. Steelground do not ship directly to my customers, so the boots come to me first and i send them on to you.

FAQ's

Q: What if I order an in stock item at the same time as a pre-order item?

A: In this case your order will be shipped together when the pre-order item comes in stock. If you would like the in stock items shipped immediately, please order separately from the pre-order item.

Q: I'm a customer from outside the UK, is there an express shipping option available for me?

A: Express shipping is available for most countries, but prices vary dramatically so they're not offered as an option at checkout. If you need an item urgently, please e-mail support@midnightrose-emporium.com with your location and the item(s) you wish to purchase and i'll get back to you with some shipping quotes ASAP.

 Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as 'Unclaimed', are subject to extra shipping costs to have them re-sent. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. Please check your tracking information if a parcel hasn't arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!