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Terms and Conditions

Terms

Please read my T&C’s carefully before purchasing, by purchasing with Midnight Rose Emporium you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Midnight Rose Emporium own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Midnight Rose Emporium website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Midnight Rose Emporium you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Custom made/made to order shoes, boots, accessories & clothing.

Custom made items are exempt from standard distance selling regulations and are non-returnable and non-refundable unless faulty or the wrong item is received.


Payment

Payment is made securely via Paypal, Credit/Debit Card or Apple Pay.

Any contract for purchases made through the website will be with Midnight Rose Emporium. Midnight Rose Emporium must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

You will be advised on an estimated dispatch date upon placing your order. Please allow up to 1 working day.

Shipping methods are as follows:

UK - Standard Courier Service
Rest of World - Standard Courier Service

Delivery Estimates;

UK 2-5 working days
Europe 4-7 working days
Rest of World 7-20 working days

Should your order not arrive, please contact Midnight Rose Emporium, a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed.

Cancellations;

Orders for custom made items cannot be cancelled or amended, please be sure your order is correct before submitting.

Orders for standard (non custom) items can be cancelled up until the point they are shipped, once they are shipped no changes can be made to the order.

Standard items may be returned for any reason within 14 days of receipt.

If you wish to return a New Rock item (non custom), it needs to go directly back to the New Rock factory in Spain, a courier collection can be arranged for you that will take the item directly back to New Rock - this often works out cheaper than shipping the item yourself, but cost will vary depending on the item you're returning. If you are returning a New Rock item because it is faulty or damaged, a free replacement service is offered by New Rock, so please contact me to arrange replacement.

support@midnightrose-emporium.com

Last updated; April 2018