Payment & Shipping Information

Coronavirus update: January 15th

Some UK and international orders are still being affected by delays.

Midnight Rose Emporium offers WORLDWIDE Shipping!

 

Payment:

Payment can be made with your credit/debit card via Stripe secure checkout, PayPal or Clearpay

 

Shipping

 

UK Customers

Current order processing & shipping times are up to 5 working days.

Some larger items are not kept as standard stock and may have a slightly longer shipping time.

All orders with a value over £20 will require a signature for delivery*. If you have a safe place or preferred neighbour for your parcel to be left with if you’re not home please make a note of it with your order.

As soon as your order is dispatched you will receive an e-mail notification with your tracking information.

*Due to the Coronavirus pandemic your local postie will sign on your behalf when they deliver your parcel.

Customers outside the UK

Current order processing & shipping times are up to 5 working days.

As we are a small company not all items are kept in stock and are ordered in as required, though we try to keep our best sellers in stock all the time where possible. Items not kept in stock may have a slightly longer shipping timeframe, this will be specified on the product listing. 

As soon as your order is dispatched you will receive an e-mail notification.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer’s responsibility and will not be reimbursed by Midnight Rose Emporium.

It is the customer’s responsibility to check items they are purchasing are not prohibited by their country’s customs rules and regulations.

Important notice for customers in Brazil: you will need to provide your personal tax I.D (CPF) number, this is a requirement for all orders to Brazil. If you do not provide this information your order cannot be shipped to you.

 

Shipping Costs

UK

Orders below £50 have a flat rate shipping cost of £5.00.

Shipping is free for all orders over £50.

Europe

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight of your order and will be calculated at checkout before you commit to purchase.

Large/Bulky/Heavy parcels are sent via an express courier service, delivery is usually 2-3 days after shipment. These orders are sent with full tracking and insured.

Rest of World

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight and size of your order and will be calculated at checkout before you commit to purchase.

Large/Bulky/Heavy parcels are sent via an express courier service, delivery is usually 2-3 days after shipment. These orders are sent with full tracking and insured.

 

FAQ’s

Q: What if I order an in stock item at the same time as a pre-order item?

A: Your full order will be shipped once the pre-order item arrives in stock, please place separate orders if you don’t want to wait for the in stock item until the pre-order arrives.

Q: I’m a customer from outside the UK, is there an express shipping option available for me?

A: Large parcels are sent via express delivery as standard. To enquire about express shipping prices for small items please email support@midnightrose-emporium.com

Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as ‘Unclaimed’ or ‘Refused’, are subject to extra shipping costs to have them re-sent, and may be subject to return import fees which will be deducted from the refund. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. 

Please check your tracking information if a parcel hasn’t arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

 

 Updated 15/01/2021

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