Payment & Shipping Information

Coronavirus update: March 9th

Some UK and international orders are still being affected by delays. Some standard courier services to Europe are currently suspended due to delays.

Midnight Rose Emporium offers WORLDWIDE Shipping!

 

Payment:

Payment can be made with your credit/debit card via Stripe secure checkout, PayPal, Clearpay or Klarna.

 

Shipping

UK Customers

Postage is FREE for all UK orders!

Current order processing & shipping times are up to 5 working days.

Some larger items are not kept as standard stock and may have a slightly longer shipping time.

All orders with a value over £20 will require a signature for delivery*. If you have a safe place or preferred neighbour for your parcel to be left with if you’re not home please make a note of it with your order.

You will receive an ‘Order Complete’ email when your order is packed and awaiting collection, your tracking information will arrive in a separate email, usually within 24 hours. If you don’t receive your tracking info, pop us an email at support@midnightrose-emporium.com.

Large orders may be posted in more than one box.

*Due to the Coronavirus pandemic your local postie will sign on your behalf when they deliver your parcel.

Customers outside the UK

International order shipping costs are calculated by the total weight of the order. All orders over 2KG have to be shipped via a courier service, if you are ordering a lot of items it may work out cheaper to place separate orders.

Current order processing & shipping times are up to 5 working days.

As we are a small company not all items are kept in stock and are ordered in as required, though we try to keep our best sellers in stock all the time where possible. Items not kept in stock may have a slightly longer shipping timeframe, this will be specified on the product listing. 

You will receive an ‘Order Complete’ email when your order is packed and awaiting collection, your tracking information will arrive in a separate email, usually within 24 hours. If you don’t receive your tracking info, pop us an email at support@midnightrose-emporium.com.

Please be aware that orders may be subject to customs fees/import tax. Any extra costs incurred at customs are the customer’s responsibility and will not be reimbursed by Midnight Rose Emporium, as of January 1st 2021 this also applies to Europe.

It is the customer’s responsibility to check items they are purchasing are not prohibited by their country’s customs rules and regulations. Any parcel returned to us due to charges not being paid will be refunded, minus the customs charge and shipping costs.

Important notice for customers in Brazil: you will need to provide your personal tax I.D (CPF) number, this is a requirement for all orders to Brazil. If you do not provide this information your order cannot be shipped to you.

 

Shipping Costs

UK

Shipping is free for all UK orders.

Our main shipping service is Royal Mail Signed For – this service comes with a tracking number however no updates are shown until delivery is attempted.

Larger items are sent via courier, usually UPS, Parcelforce or DHL. All courier services are fully tracked, you will receive your tracking information as soon as your parcel has been booked in for collection.

International

Prices start from £3.50 for small items.

Shipping costs will vary depending on the total weight and size of your order and will be calculated at checkout before you commit to purchase.

Orders for multiple items may be shipped in more than one box to keep shipping prices as low as we can.

Large/Bulky/Heavy parcels are sent via an express courier service, delivery is usually 2-3 days after shipment. These orders are sent with full tracking and insured.

Our main international shipping service is Royal Mail Tracked, you will receive your tracking number within 24 hours once your order has been marked as completed.

FAQ’s

Q: What if I order an in stock item at the same time as a pre-order item?

A: The available items will be shipped as normal, the pre-order(s) will be kept on back order and shipped as soon as they become available.

Q: I’m a customer from outside the UK, is there an express shipping option available for me?

A: Large parcels are sent via express delivery as standard. To enquire about express shipping prices for small items please email support@midnightrose-emporium.com

Q: Why is the shipping cost so much higher when i add one extra item to my order?

A: All parcels over 2KG have to be sent via a courier service which is significantly more expensive than our standard Royal Mail parcels, when ordering multiple items from outside the UK it may work out cheaper to place separate orders. We do not profit from shipping costs at all, in fact if a cheaper service is available when your parcel is booked in for collection, we will refund the difference.

Unclaimed Parcels

Parcels that return to Midnight Rose Emporium as ‘Unclaimed’ or ‘Refused’, are subject to extra shipping costs to have them re-sent, and may be subject to return import fees which will be deducted from the refund. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. 

Please check your tracking information if a parcel hasn’t arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery.

 

 Updated 29/03/2021

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