Preorder FAQ

Why pre-order?

A lot of items sell out with the supplier upon their first release, pre-ordering guarantees you get the product as soon as it’s available.

Offering pre-orders is also the best way to discover how popular a product or range will be, and manufacturers can use this information to adjust stock levels accordingly. If an item is super popular with pre-orders before it’s first release, it’s likely to be restocked faster!

When do i pay for my pre-order?

Payment is taken in full at the time of ordering, if you’re a returning customer you can also secure an item with a 50% deposit, please email support@midnightrose-emporium to arrange this.

Can i order in stock items with pre-orders?

Yes, however the order will only ship when pre-orders become available, so if you’d like the in stock products sooner please place separate orders.

General Info about pre-ordering;

You can cancel a pre-order at any time up until the day of release, however there is a 10% restock fee that will be deducted from your refund amount.

Every item will have an estimated release/restock date on the individual listings, these dates are not set in stone and pre-orders can sometimes get delayed due to circumstances beyond our control such as shipping delays, manufacturing delays etc.

If a release date is delayed by more than 14 days you will be notified via email as soon as we are aware of the change. On rare occasions releases can also be delayed more than once, again you will be notified of each delay. Please ensure our email address is added to your safe senders list so you don’t miss any updates!

Sign up for first look, news, offers and much more

Be the first to find out about new products, preorders, offers and much more
Invalid email address