Preorder FAQ

Why pre-order?

A lot of items sell out with the supplier upon their first release, pre-ordering guarantees you get the product as soon as it’s available.

Offering pre-orders is also the best way to discover how popular a product or range will be, and manufacturers can use this information to adjust stock levels accordingly. If an item is super popular with pre-orders before it’s first release, it’s likely to be restocked faster!

When do I pay for my pre-order?

Payment is taken when you place your order, some pre-orders will have an option to pay a deposit if they are over £30. Pre-orders work the same as normal orders, simply add the pre-order product to your cart and complete checkout as normal.  

Can I order in stock items with pre-orders?

Yes, the in stock items will be shipped as normal, and the pre-order(s) will be shipped separately when they become available.

General Info about pre-ordering;

You can cancel a pre-order at any time up until the day of release, there is a 10% cancellation fee for pre-orders that will be deducted from your refund. If you’ve pre-ordered and paid an initial deposit, the deposit amount is non-refundable.

Every item will have an estimated release/restock date on the individual listings, these dates are not set in stone and pre-orders can sometimes get delayed due to circumstances beyond our control such as shipping delays, manufacturing delays etc, the COVID pandemic has also had a massive effect on stock shipments.

The release date will be updated on each item listing once we receive any notification of changes/delays, so if the expected date for your pre-order has passed, please check the listing to see if the date has changed. You can also email us at any time for an update.

Rest assured, once you have pre-ordered a product then you are guaranteed to get it from the first delivery we receive, even if it gets delayed.

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