Preorder FAQ

Current pre-order expected arrival dates;

 
Lucifly – Cult Cuties Dragon – Arrived. Dispatching from 03/10/2022
Griffael – Cult Cuties Gryphon – Expected release delayed until 27/10/2022
 
Alice in Wonderland Tea Cups (all designs) – Expected release 10/11/2022
 
Updated 30/09/2022

 

Pre-orders are available for selected pre-release products that I expect to be popular. Accepting pre-orders on these items gives me a good idea of how many i’ll need to order in, and also gives the same information to the manufacturer, the more demand for a product – the more they create!

Please be aware there are currently delays to a lot of shipments coming into the UK due to continued effects from COVID, shortage of shipping containers, Brexit, and a shortage of lorry drivers. Expected arrival dates are updated on the pre-order listings as soon as i’m made aware of them, if you want an item for a certain date I cannot guarantee they will arrive in time.
 
How do i pre-order?
Pre-orders are now only available by request. Please e-mail support@midnightrose-emporium.com or send me a message on Facebook/Instagram and i will set up a pre-order listing for you on the website.
 
Why pre-order?

A lot of items sell out with the supplier upon their first release, pre-ordering guarantees you get the product as soon as it’s available.

Offering pre-orders is also the best way to discover how popular a product or range will be, and manufacturers can use this information to adjust stock levels accordingly. If an item is super popular with pre-orders before it’s first release, it’s likely to be restocked faster!

When do I pay for my pre-order?

You can either pay a 50% deposit with the remaining balance due prior to dispatch, or pay in full at the point of ordering. Pre-orders work the same as normal orders, simply add your pre-order listing to your cart and complete checkout as normal. If you pay with Clearpay or Klarna please be aware your payments may all be completed before the item arrives in stock. This does not affect your rights to return an unwanted item.

Can I order in stock items with pre-orders?

Yes, for UK customers the in stock items will be shipped as normal, and the pre-order(s) will be shipped separately when they become available. International orders will have the in stock items held until the pre-order is available to be shipped together.

What if i pre-order multiple Items on one order?

If your order contains more than one pre-order item, it will be held until all items become available and dispatched together.

General Info about pre-ordering;

You can cancel a pre-order at any time up until the day of release, there is a 20% cancellation fee for cancelling a pre-order that will be deducted from your refund.

Every item will have an estimated release/restock date on the individual listings, these dates are not set in stone and pre-orders can sometimes get delayed due to circumstances beyond our control such as shipping delays, manufacturing delays etc, the COVID pandemic has also had a massive effect on stock shipments.

The release date will be updated on each item listing once we receive any notification of changes/delays, so if the expected date for your pre-order has passed, please check the listing to see if the date has changed. You can also email us at any time for an update.

Rest assured, once you have pre-ordered a product then you are guaranteed to get it from the first delivery we receive, even if it gets delayed. Dispa

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