Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order,* up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. Items must be returned with all original packaging, in new/unworn condition (with the exception of damaged items).
We will only cover the cost of a return if an item has arrived broken/damaged or defective, though we usually do not require these to be returned if you can provide photos to show us the damage.
If you wish to return an item, please notify us via email at firstname.lastname@example.org, please include the following information;
- Your name
- Your order number
- Your address
- Reason for return
- Date you received the item
Your return will be processed within 1-2 working days.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Midnight Rose Emporium is not responsible for any item returned via a non-traceable method that gets lost or damaged in transit. In such an event the responsibility lies with the buyer to claim from their chosen courier company.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Refunds will be issued as soon as the item has been received from the customer, and can take around 3-5 days to clear back into your account, depending on payment method and your bank.
Midnight Rose Emporium
183 West Street, Gorseinon, Swansea. SA4 4AQ.
Last edited: January 2021