Please read my T&C’s carefully before purchasing, by purchasing with Midnight Rose Emporium Ltd you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Midnight Rose Emporium Ltd own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Midnight Rose Emporium website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Midnight Rose Emporium Ltd you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

Payment is made securely via Paypal, Credit/Debit Card or Apple Pay.

Any contract for purchases made through the website will be with Midnight Rose Emporium. Midnight Rose Emporium Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

You will be advised on an estimated dispatch date upon placing your order. Please allow up to 2-4 working days.

Shipping methods are as follows:

UK – Royal Mail / UPS / My Hermes
Rest of World – Royal Mail / UPS / Landmark

Delivery Estimates;

UK 2-5 working days
Europe 4-7 working days
Rest of World 7-20 working days

Should your order not arrive, please contact Midnight Rose Emporium Ltd, a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed.

Cancellations;

Orders for custom made items cannot be cancelled or amended, please be sure your order is correct before submitting.

Orders for standard (non custom) items can be cancelled up until the point they are shipped, once they are shipped no changes can be made to the order.

Standard items may be returned for any reason within 14 days of receipt.

Unclaimed/Refused parcels

Parcels that return to Midnight Rose Emporium Ltd as ‘Unclaimed’ or ‘Refused’, are subject to extra shipping costs to have them re-sent. ‘Unclaimed’ or ‘Refused’ parcels will have any return fees charged to Midnight Rose Emporium Ltd deducted from your refund, shipping costs are also not refunded. These costs can be paid via PayPal or the website. If you choose to have the item refunded, the original shipping cost will not be refunded. 

Please check your tracking information if a parcel hasn’t arrived on the expected delivery date as it may have been returned to your local depot ready for you to collect or arrange a re-delivery!

Customs Fees and Import Charges

Import fees and charges are the sole responsibility of the customer and will not be reimbursed by Midnight Rose Emporium Ltd. Any unclaimed or refused items will have return import fees deducted from the refund amount, original shipping costs will not be refunded in these cases.

support@midnightrose-emporium.com

Last updated; August 2020